Full technical guidance service

After placing an order, customers will immediately receive detailed installation information for the purchased parts, including step-by-step graphic tutorials (marking the location of key screws and the strength of removal), high-definition installation videos (slow motion showing the process of disassembling and docking components), and even a FAQ manual. For customers who install by themselves, if they encounter a jam during operation, such as being unable to remove the back cover of the phone or being unable to distinguish the line interface, they can send real-time photos or videos through online chat, and the customer service will provide one-on-one real-time guidance and explain the operating skills in plain language. For customers who are not good at hands-on work, the customer service will recommend 3-5 offline maintenance points based on the customer’s location, attach the address, contact number, user reviews and approximate maintenance costs of the maintenance point, and communicate with the maintenance point in advance about the customer’s mobile phone model and the parts that need to be replaced to ensure that the customer can complete the replacement quickly after arriving at the store to avoid waiting too long.