Service

Register as a member to enjoy the points system: 1 point is accumulated for every 1 yuan spent, and the points can be deducted from cash at a ratio of 100:1, or exchanged for accessories such as tempered glass and charging cables. Membership levels are divided into four levels: ordinary, silver, gold, and diamond. The higher the level, the more benefits you get: Silver members (spending 500 yuan or more) enjoy 12% off on shopping in the month of their birthday, Gold members (spending 1,000 yuan or more) receive an additional 2 free film-sticking services per year, and Diamond members (spending 3,000 yuan or more) enjoy priority delivery of parts, one-on-one service from exclusive customer service, and reimbursement of repair costs (up to 200 yuan per year). The 8th of each month is “Membership Day”, on which members can enjoy a 30% discount on the purchase of designated parts, and can also participate in the lucky draw (prizes include free battery replacement, branded power banks, etc.), enhancing member stickiness and allowing old customers to continue to enjoy exclusive benefits.

After the customer signs for the parts and confirms that the installation is complete, the system will automatically send a follow-up questionnaire on the 3rd, 7th, and 30th days. The content includes the experience of using the parts (such as whether the screen display is clear and whether the battery life is up to standard), whether the installation process is smooth, and satisfaction with customer service. For customers who have feedback problems, customer service will proactively contact within 2 hours. For example, if the customer reports that the battery life is not up to expectations, the customer will be guided to perform battery calibration. If the problem is not solved, a return or exchange will be arranged immediately; for customers who have difficulty in installation, the problem points will be recorded and subsequent guidance tutorials will be optimized. Based on the suggestions collected through follow-up visits, we will regularly update the service process. For example, based on feedback from many customers, we have added a “Senior Phone Model Matching Guide” to facilitate the purchase of elderly customers or their children.

Customize exclusive packages according to customer usage scenarios and needs: launch a “HD Creation Package” for photography enthusiasts, including a high-color gamut original screen (to improve color reproduction) + anti-glare tempered film (to avoid screen reflection during shooting) + lens cleaning kit; design a “Durable and Cost-effective Package” for students, including a drop-resistant mobile phone screen + a large-capacity battery + a cartoon-patterned tempered film, which is 15% cheaper than buying separately; prepare an “Emergency Endurance Package” for business people, including a fast-charging battery + a 10,000 mAh mini power bank (supports 22.5W fast charging) + a metal frame (to enhance body protection); and match a “Performance Enhancement Package” for gamers, including a heat-dissipating battery (to reduce heat during gaming) + an anti-fingerprint tempered film (to reduce finger sliding resistance) + a mobile phone holder. All components in the package are guaranteed to be adaptable, meeting the personalized needs of customers while saving costs. ​ 6. After-sales return visit service

For customers whose mobile phones suddenly malfunction (such as a shattered screen that cannot be used, or a completely dead battery), we have launched a multi-level expedited delivery solution: customers in the same city choose the “Quick Delivery Service”, which will be delivered by a dedicated person and car within 1-2 hours after placing an order, covering the urban area and suburbs; customers in the province use SF Express, which is guaranteed to be signed for within 24 hours; other parts of the country use air parcels, which are delivered within 48 hours (except remote areas). Expedited orders will be marked “priority processing”, and warehouse staff will complete packaging within 15 minutes. Logistics information will be synchronized to the customer’s order page in real time, and the real-time location of the package can be viewed. A customer once placed an order to replace the screen at 2 a.m., and we coordinated a quick delivery in the same city, which was delivered at 3:30 a.m., allowing customers to handle urgent work information in a timely manner.

All parts undergo triple quality inspection before entering the warehouse: first, check whether the appearance has scratches or deformation; second, test the performance with professional equipment (such as testing the display effect and touch sensitivity of the mobile phone screen, and testing the capacity and number of charge and discharge cycles of the battery); finally, check the production batch and anti-counterfeiting mark to ensure that they are original or high-quality aftermarket products that meet the original factory standards. The core components such as mobile phone screens and batteries enjoy an extended warranty of 180 days. During this period, if there are display anomalies, sudden drop in battery life and other problems not caused by human factors, they can be replaced free of charge; accessories such as tempered films and power banks have a warranty of 90 days. If there are problems such as film bubbles that cannot be eliminated or power banks cannot be charged, they can be returned or exchanged with the purchase record. When returning or exchanging goods, we bear the round-trip shipping costs and provide door-to-door pickup services, and customers do not need to spend extra money.

After placing an order, customers will immediately receive detailed installation information for the purchased parts, including step-by-step graphic tutorials (marking the location of key screws and the strength of removal), high-definition installation videos (slow motion showing the process of disassembling and docking components), and even a FAQ manual. For customers who install by themselves, if they encounter a jam during operation, such as being unable to remove the back cover of the phone or being unable to distinguish the line interface, they can send real-time photos or videos through online chat, and the customer service will provide one-on-one real-time guidance and explain the operating skills in plain language. For customers who are not good at hands-on work, the customer service will recommend 3-5 offline maintenance points based on the customer’s location, attach the address, contact number, user reviews and approximate maintenance costs of the maintenance point, and communicate with the maintenance point in advance about the customer’s mobile phone model and the parts that need to be replaced to ensure that the customer can complete the replacement quickly after arriving at the store to avoid waiting too long.

After systematic training, the professional customer service team is familiar with the model parameters of various series of mobile phones of mainstream brands on the market (such as Apple, Huawei, Xiaomi, OPPO, vivo, etc.), and can even distinguish the differences in components of different batches of mobile phones in the same series. Customers only need to provide the brand and model of the mobile phone, or describe the purchase time, appearance characteristics, and fault performance of the mobile phone, and the customer service can quickly lock the compatible mobile phone screen, battery, frame and other components. For example, when a customer says, “I bought my Huawei phone last year, and there is a round camera module on the back”, the customer service can immediately judge that it may be the Huawei P50 series, and further confirm the specific model to avoid recommending mismatched parts. At the same time, the customer service will actively remind customers to pay attention to details. For example, the screen of a certain Xiaomi mobile phone is divided into original and assembled types, and the two have differences in touch sensitivity, allowing customers to choose according to their needs, reducing the trouble of returns and exchanges from the source, and saving customers’ shopping time.